Optimise efficiency, minimise costs, gain broader support, and arguably most importantly – save time. What are virtual assistants? Who needs a virtual assistant? What do they do? Well, virtual assistants have been up and coming for a couple of years now, making their way into the business world to help all kinds of operations for […]
What is a Virtual Assistant? Your Complete Guide Read More »
If you’ve found this guide, you’re already on the right track. You’ve noticed that CX is becoming increasingly prominent across industries. From SaaS and Ecommerce businesses to startups and telecommunications businesses, CX is always going to be pivotal to a company’s success. According to Zendesk’s CX Trends Report 2023, 80% of leaders plan to increase
What is CX? Customer Experience Explained Read More »
Getting lost in the whirlwind of SaaS customer support? We don’t blame you. In the ever-evolving landscape of Software as a Service (SaaS), where customer satisfaction and retention are paramount, implementing robust customer support and success strategies is the key to sustainable growth. Integration is already complicated in SaaS, never mind scaling, increasing recurring revenue,
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Foundation Tennis – Case Study Deflector shields up! CEO and lead engineer answering dozens of end-user inquiries on a daily basis. There has to be a better way. Make it stop. We first met Charlie Ruddy just weeks before his company, Foundation Tennis, was to be acquired by Slinger in a tennis industry roll-up of
Jolt – Case Study Who’ll take the 3:00 AM call? With maternity leave for an overnight agent rapidly approaching, how to cover the after-hours hotline became priority one. We first met J-P Scoville several weeks before Jolt’s overnight agent supporting their largest customer was due to go on maternity leave. Realizing there was no way
Thinking about investing in customer service outsourcing? We get how stressful it can be to find the right option or service for you. You don’t want to throw money down the drain on a service you don’t need, or at the same time, choose the wrong thing and end up missing out on the level
Customer Service Outsourcing: A Complete Guide [Updated 2023] Read More »
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