Back Office Outsourcing Services for Every Company
We offer back office outsourcing services for companies who want to gain more control over the internal operation of their business. Sound like you?
70% of companies worldwide are now focussing on back office analytics over front office
The back office is the part of your company that handles everything “admin” – those behind-the-scenes heroes who manage everything your customers don’t see: accounting, finance, recruitment, HR, and more.
Back office staff are the backbone of your customer service, but they’re so easily forgotten amongst the chaos of front office operations. So – it’s more important than ever to ensure you have all of it under control. Why not outsource it to a group of experts like us?
What does back office outsourcing cover?
The back office covers a wide range of behind-the-scenes operations that your customers don’t see:
- Accounting
- Finances
- HR
- Recruitment
- Research & development
- IT management
- Performance governance
- Compliance management
- Logistics
CLIENTS PAST & PRESENT
Why outsource back office operations?
So, why outsource your back office? Well put in straightforward terms, we manage all of it. We know first-hand that front office, customer-facing operations can be stressful enough, without having to worry about managing the admin and internal processes that are the foundation of your business.
- Save money, time & resources
- Get access to flexible business operations
- Increase efficiency & streamline your business
- You can focus on your core priorities
- Get access to the latest tech
- Work with our experts
Why us?
According to The Insight Partners, The back office workforce management market is projected to reach US$ 6.71 billion by 2028
Having had decades of experience supporting companies of various sizes and industries, we are relied on to make sure everything is taken care of in the best way possible. It’s not just about keeping it under control, it’s about helping you grow your business.
Your outsourced back office underdogs
Current State Assessment
- Systems Inventory and Workflow Analysis
- Ticket Type, Routing, and Resolution Analysis
- Knowledge Article Inventory and Gap Analysis
- Knowledge Base Project Proposal
- Ongoing Support Proposal
Pre-Launch Configuration
- Systems Set-up (routing, chat & phone enablement, RTC channel)
- Set Ticket Assignment Rules & SLA/QA Expectations
- Train-the-Trainer Delivered by Client
- Agent Training & Coverage Plan Delivered by Sirius
Post-Launch Hypercare
- Internal Daily Stand-up at Start of Each Shift
- QA Scorecard Delivered 3x per week
- Weekly Program Management Review Meetings
- Monthly Executive Business Review Meetings
FAQ
Front office outsourcing covers your customer support, which manages all of your customer-facing activities like inbound enquiries and sales, support tickets, emails and live chats. Back office outsourcing, however, manages everything that goes on behind what the customer sees, like admin, HR and more.
When your business starts to see a lot of sudden growth, or if you’re a startup that can’t manage back office operations to the fullest, it might be time to start thinking about outsourcing. There are a lot of great options if you might not know what you need, or if you’re worried about budget.
Building a business is like building a house, you’d never want to forget about the foundation. It’s the backbone of your internal operations and is incredibly important to help the success of the consumer-facing part of the business.
