Outsourced customer service to push your business forward
Customer service isn’t a luxury,
it’s the heart of your business.
93% of customers are likely to make repeat purchases with companies offering excellent customer service
When you’re running a business, controlling customer service satisfaction is something you really don’t want to have to worry about – we get it. It can be time-consuming and overwhelming at times.
We’re Sirius Support, a company born from years of experience and a passion for supporting businesses with outstanding outsourced customer support services. Whatever your business, keeping customers happy and satisfied is crucial if you want to build, grow, and retain a strong customer base.
Outsourced customer support
services you can rely on
It’s important to us to view our client relationships as partnerships. We’ll be here to take care of your customers while you focus on scaling your business. We’ll take the time to understand what you need, whether that’s complete management of your customer support channels, or taking care of and organising smaller tickets, emails, live chats and telephone enquiries.
CLIENTS PAST & PRESENT
Globally remote, always on hand
So many companies operate internationally but struggle with time zones and currency differences. Unlike a lot of customer support outsourcing companies out there, we’ve spent years building an international team of remote experts who are on hand 24/7. Having a global team means that we’re able to adjust to each company wherever they are, and create unbeatable response times whenever your customers need you.
Maximise efficiency with 100+ experienced customer service experts at your disposal
How does it work?
Having seen this framework deliver exceptional results in PE, in the summer of 2019, Craig and Peter decided to break out on their own by forming Sirius Support and took on the mission of disrupting the traditional outsourcing model. Today Sirius Support has 100+ agents on Shared Service teams (Global Remote & US Remote) and dozens more on dedicated teams supporting incredible companies around the world.
Investing in new customers is between 5 and 25 times more expensive than retaining existing ones
Current State Assessment
- Systems Inventory and Workflow Analysis
- Ticket Type, Routing, and Resolution Analysis
- Knowledge Article Inventory and Gap Analysis
- Knowledge Base Project Proposal
- Ongoing Support Proposal
Pre-Launch Configuration
- Systems Set-up (routing, chat & phone enablement, RTC channel)
- Set Ticket Assignment Rules & SLA/QA Expectations
- Train-the-Trainer Delivered by Client
- Agent Training & Coverage Plan Delivered by Sirius
Post-Launch Hypercare
- Internal Daily Stand-up at Start of Each Shift
- QA Scorecard Delivered 3x per week
- Weekly Program Management Review Meetings
- Monthly Executive Business Review Meetings
SaaS Customer Service Outsourcing
Access your 1 month free trial
We offer a package specifically designed for scaling SaaS companies – it’s where we began. For most SaaS companies, 20-40% of the tickets generated require fast, easy, and repetitive solutions, so the main issue is acquiring the time and resources to keep them under control. That’s where we come in.
Before Sirius Support was born, our founders worked for a US-based private equity firm, and were tasked with developing systems and processes to quickly onboard and support newly acquired software assets, leveraging a team of globally remote agents. This gives us a unique insight that helps us deliver the highest quality support for small and large-scale SaaS businesses, and design specialists processes that work for your niche.
FAQ
Outsourced customer service, or outsourced customer support, is a way for companies of any size to access a team of customer service experts who can handle all of their inbound enquiries, without needing to hire or invest in a team in-house. It’s a great option for small businesses or companies that want their customer queries dealt with professionally, efficiently, and in one place.
Outsourcing your customer support can be beneficial in many ways. You can forget worrying about hiring, training, and organising your customer support team, as all of the nitty-gritty is dealt with by professionals. This means business owners can focus on growth and forget about the smaller stuff.
Outsourcing your customer service can be an investment that will reduce costs in the long run as well as help scale your business quicker. At Sirius Support, we have a number of different pricing options depending on what you need.
