Knowledge Base
Foundation Tennis
Foundation Tennis – Case Study Deflector shields up! CEO and lead engineer answering dozens of end-user inquiries on a daily basis. There has to be
Jolt
Jolt – Case Study Who’ll take the 3:00 AM call? With maternity leave for an overnight agent rapidly approaching, how to cover the after-hours hotline
Agent goal-achieving strategy.
Hello, my name is Nermeen. It’s an honor for me to work as a customer care representative with Sirius Support. I consider myself a perfectionist,
Customer Service Outsourcing: A Complete Guide [Updated 2023]
Thinking about investing in customer service outsourcing? We get how stressful it can be to find the right option or service for you. You don’t
What makes Business Contingency Plans become Epic Failures?
Many organizations have a BCP in place. It’s generally either a room, or a building somewhere, with backup power, connectivity and or hardware options. When
Are offices becoming obsolete? Is it the perfect time to go remote?
There will always be a place and a need for physical offices in many industries, but what the pandemic has taught companies is that remote