Knowledge Base
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Agent goal-achieving strategy.
April 28, 2022
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Hello, my name is Nermeen. It’s an honor for me to work as a customer care representative with Sirius Support. I consider myself a perfectionist,
Customer Service Outsourcing: A Complete Guide [Updated 2023]
April 19, 2022
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Thinking about investing in customer service outsourcing? We get how stressful it can be to find the right option or service for you. You don’t
What makes Business Contingency Plans become Epic Failures?
March 10, 2022
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Many organizations have a BCP in place. It’s generally either a room, or a building somewhere, with backup power, connectivity and or hardware options. When
Are offices becoming obsolete? Is it the perfect time to go remote?
March 10, 2022
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There will always be a place and a need for physical offices in many industries, but what the pandemic has taught companies is that remote
