IT support outsourcing for increased efficiency
If your business doesn’t specialise in tech or IT, making new hires specifically for your customers is costly.
If your business’ customer service is excellent, 78% of consumers will do business with you again, even after a mistake has been made.
Most of our customers, like you, don’t have the time and resources to offer their client base IT support services in-house. That’s where we come in.
Our goal is to help you reduce costs, boost your business forward, and become your partner for customer service expertise. Outsourcing your IT support services is much more straightforward, and suits businesses that might be starting out, are passionate about growth, or just need an extra helping hand to manage their tickets, inbound email enquiries, and live chats.
Stand out from your competitors with 24/7 outsourced IT support services
It’s hard to keep up with the competition when everyone else has a customer base that trusts them. How do you prove yourself? That’s where we come in – tailored IT support, every day. Whether it’s email, phone or chat support, we’re here to help.
65% of customers said they have changed to a different company because of a negative experience
CLIENTS PAST & PRESENT
Stress-free tech advice
A lot of our clients started out with essential IT support and then moved to complete coverage when they were ready. We’re here to support your business when and where you need it, ensuring that you get the right level of help to benefit you in the right way.
What makes us different? Well, we’re passionate about becoming long-term partners with our clients, creating great relationships and watching businesses grow over time. It’s what we’re good at. And we completely get it, it can be time-consuming and stressful to find the right IT outsourcing for you, which is why our dedicated tech experts will guide you through the process and help you find the right solutions that suit your business model.
How does our outsourced IT support work?
We understand that your business is unique, operating in its own way, with its own processes and business model. With years of experience outsourcing IT services for businesses of many different shapes and sizes, we know the importance of taking the time to learn about your business in-depth, becoming almost a part of it ourselves. That way, we know that we can provide the best outsourced IT support for you to make your life genuinely easier.
70% of customers report that tech makes it easier to take their business elsewhere
Current State Assessment
- Systems Inventory and Workflow Analysis
- Ticket Type, Routing, and Resolution Analysis
- Knowledge Article Inventory and Gap Analysis
- Knowledge Base Project Proposal
- Ongoing Support Proposal
Pre-Launch Configuration
- Systems Set-up (routing, chat & phone enablement, RTC channel)
- Set Ticket Assignment Rules & SLA/QA Expectations
- Train-the-Trainer Delivered by Client
- Agent Training & Coverage Plan Delivered by Sirius
Post-Launch Hypercare
- Internal Daily Stand-up at Start of Each Shift
- QA Scorecard Delivered 3x per week
- Weekly Program Management Review Meetings
- Monthly Executive Business Review Meetings
SaaS Tech Outsourcing
Access your 1 month free trial
As a tech outsourcing company that specialises in supporting SaaS companies, we’re offering a one-month free trial for the SaaStr community and annual 2022 attendees. Why? It’s to show we care!
We believe you’ll love partnering with us for tech outsourcing, as we’ll become your omnichannel receptionist, a scalable IT support team, at your beck and call 24/7. What’s not to love?
FAQ
There are countless reasons why it might be time to outsource your IT support. Maybe your business has grown significantly but you don’t have the resources yet to create a trained team in-house, or maybe you just want to leave it to the pros and not have to worry about it at all. Save money, increase customer retention, increase time efficiency, and more!
- Reduced cost compared to hiring new staffing in-house
- Support during all hours, no matter what time zone your customers are in
- Develop and maintain a strong relationship with your customers
- Increased flexibility
- Higher quality service
- Increased productivity
- Stand out from your competitors
It really depends on the level of coverage you require. We deal with all our customers individually, ensuring packages suit each business. Our outsourced IT and technical support is bespoke to each business’ requirements, so reach out and speak with one of our dedicated experts to find out more about our packages.
