Elevating SaaS Support Outsourcing for 20+ years
We support loads of different industries, but SaaS support outsourcing is our main area of expertise. It’s where we come from, so we know the industry like the back of our hands. We know what kind of support you need, to truly help you grow.
Problems we solve
Respond to
queries 24/7
Eliminating the need to stay up all hours of the day replying to support requests.
Have time to focus
on your business
As a founder, you might not have the time, expertise, or resources to manage support how you want to.
Provide
global support
Gain the ability to offer support across different time zones and in different languages.
SaaS support outsourcing for exponential growth
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Born
from SaaS
4+ decades of experience in
SaaS customer support
Partners
in growth
Claim your SaaS special offer
Essential
Let us handle the easy stuff and keep your teams focused on higher-value work.
$995
Per Month
Billed Monthly
OR
$9,950
Per Year
Billed Annually
FREE One-month Trial
for the SaaStr community and
Annual 2022 attendees
- Triage, tag and assign all inbound support requests via email/webform.
- Resolve assigned tickets.
- Includes up to 250 Resolved Tickets per month.
- Additional Resolved Tickets billed at $2.75 each.
Advanced
Kick your CX up a notch by adding Live Chat Support for sales and/or support.
$1995
Per Month
Billed Monthly
OR
$19,950
Per Year
Billed Annually
FREE One-month Trial
for the SaaStr community and
Annual 2022 attendees
- Everything in Essential Package
- Live Chat Support for customer service and/or pre-sales channels.
- Includes up to 750 Resolved Tickets, and/or Chat Sessions per month.
- Additional Resolved Tickets & Chat Sessions will be billed at $2.50 each.
Premium
Some customers just want to talk. Let our agents answer the call.
$2995
Per Month
Billed Monthly
OR
$29,950
Per Year
Billed Annually
FREE One-month Trial
for the SaaStr community and
Annual 2022 attendees
- Everything in Advanced Package
- Live Phone Support for customer service and/or pre-sales phone lines.
- Includes up to 1250 Resolved Tickets, Chat Sessions, and/or Answered Calls per month.
- Additional Resolved Tickets & Chat Sessions will be billed at $2.25 each.
- Additional Phone Support will be billed at $0.75 per minute.
Omnichannel SaaS Customer Support Services
We do phone,
chat,
and email.
Still don’t believe us? Need proof?
