Customer Support Outsourcing for Membership Organisations
Running a membership organisation? Customer service should not be overlooked. Smooth customer support plays a vital role in maintaining your organisation’s member satisfaction, fosters higher engagement, and ensures your overall success.
Customer Support Outsourcing for Membership Organisations
Running a membership organisation? Customer service should not be overlooked. Smooth customer support plays a vital role in maintaining your organisation’s member satisfaction, fosters higher engagement, and ensures your overall success.
Problems we solve
Respond to
queries 24/7
Eliminating the need to stay up all hours of the day replying to support requests.
Have time to focus
on your business
As a founder, you might not have the time, expertise, or resources to manage support how you want to.
Provide
global support
Gain the ability to offer support across different time zones and in different languages.
Scaling telecoms businesses with comprehensive services
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Need someone on hand to give advice? We offer consultancy not only to our clients needing full support, but as part of our versatility as a customer support outsourcing business, we provide consulting so that we can be available simply when needed. When you’re perfecting CX or your long-term strategy, it’s nice to know that you have a team of experts watching over you, and guiding you in the right direction with 24/7 advice.
Born
from SaaS
4+ decades of experience in
SaaS customer support
Partners
in growth
Looking to elevate your customer experience? We’ve got you.
Customer Experience (CX) is more crucial now than ever. As a membership organisation, you rely on your members to be able to interact with, engage with, and communicate effectively with you. What happens if a member can’t log in to their account? Or don’t find efficient resolutions quickly?
When you’re running a business or organisation that’s dependent on its members or subscribers, customer support can be more important than ever.
Main benefits
- Member retention
- Positive member experience
- Issue resolution
- Upselling & cross-selling
- Building trust & reputability
- Feedback & data collection
- Adaption to member needs
Omnichannel SaaS Customer Support Services
We do phone,
chat,
and email.
Outsourcing customer support allows membership organisations to focus on their core mission while ensuring members receive dedicated and efficient assistance, as well as having an expert on hand to help increase growth, customer acquisition, and overall growth.
We support various communication channels, including phone, email, live chat, and social media, to cater to the diverse preferences of your members.
As a reputable outsourcing company, we data security and comply with industry regulations, ensuring that member data is handled with the utmost care and confidentiality.
We are incredibly proud of how quickly and effectively we can merge with organisations and understand their business needs.
We pride ourselves on our adaptability, meaning we can provide support that can change, and is tailored to increases and decreases in members. We also offer seasonal outsourcing support, meaning that we become versatile alongside the peaks and troughs of your member numbers.
Still don’t believe us? Need proof?
