Customer Support Outsourcing for Telecoms
The telecom industry is the beating pulse of technology, delivering fast connections and creating endless possibilities. We believe the telecom industry is the backbone of the digital age and essential for work, play, and connecting with others.
Customer Support Outsourcing for Telecoms
The telecom industry is the beating pulse of technology, delivering fast connections and creating endless possibilities. We believe the telecom industry is the backbone of the digital age and essential for work, play, and connecting with others.
Problems we solve
Respond to
queries 24/7
Eliminating the need to stay up all hours of the day replying to support requests.
Have time to focus
on your business
As a founder, you might not have the time, expertise, or resources to manage support how you want to.
Provide
global support
Gain the ability to offer support across different time zones and in different languages.
Scaling telecoms businesses with comprehensive services
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Not sure where to start? We also provide consulting and long-lasting partnerships with clients to make sure that we can truly become your partners in growth. We’ll be on hand to help with everything from auditing existing customer service operations and recommending improvements, integrating new processes, gathering new customer insights, or conducting research.
Born
from SaaS
4+ decades of experience in
SaaS customer support
Partners
in growth
Looking to elevate your customer experience? We’ve got you.
Customer experience is only playing a more and more pivotal role in the growth of telecom businesses across the globe. Why is CX so important? Well, the industry is becoming increasingly competitive with the integration of new technologies and AI across the board.
All this change across industries can be daunting, that’s why we’re here to take care of all of that for you.
We love the role we play in this dynamic and foundational industry. With years of experience acting as the right-hand man to many telecoms businesses, we’re passionate about helping those in the telecoms industry. Whether that’s startups or long-standing companies, we have the expertise to help you grow in the way you want.
Omnichannel SaaS Customer Support Services
We do phone,
chat,
and email.
Outsourcing your customer support as a telecom company allows you to benefit from specialist expertise, 24/7 availability, cost-efficiency, and scalability, enabling you to focus on core business functions that are crucial to the growth of your business.
Yes, we offer scalable solutions to adapt to the varying demands of the telecommunications industry. We’ll become your outsourcing partner, ensuring that resources are efficiently allocated during peak and off-peak periods, making sure our outsourced services help you grow over the long term.
Yes, we offer 24/7 customer support to cater to the diverse time zones and ensure continuous assistance for telecom customers worldwide. We have 100+ agents on Shared Service teams (Global Remote & US Remote), and dozens more on dedicated teams supporting incredible companies around the world.
We go mad for omnichannel support, meaning we make a point of covering pretty much everything including phone, email, live chat, and social media, providing a multichannel approach for customer convenience.
Outsourcing your customer service operations to us reduces operational costs associated with hiring, training, infrastructure, and management of an in-house team, providing significant cost savings for telecom companies.
Still don’t believe us? Need proof?
