Foundation Tennis – Case Study Deflector shields up! CEO and lead engineer answering dozens of end-user inquiries on a daily basis. There has to be a better way. Make it stop. We first met Charlie Ruddy just weeks before his company, Foundation Tennis, was to be acquired by Slinger in a tennis industry roll-up of […]
Jolt – Case Study Who’ll take the 3:00 AM call? With maternity leave for an overnight agent rapidly approaching, how to cover the after-hours hotline became priority one. We first met J-P Scoville several weeks before Jolt’s overnight agent supporting their largest customer was due to go on maternity leave. Realizing there was no way
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