General
Thought Leadership
How to Evaluate Vendor Lock-In Risk in Support Operations
Long-term support contracts often solve short-term problems but create long-term rigidity. McKinsey has noted that operational lock-in reduces adaptability in volatile environments.
This blog walks through how to assess whether vendor commitments limit flexibility.
Common challenges explored:
Minimum volume or seat commitments
Slow change management with partners
Difficulty adapting to new requirements
Supporting research:
Recommended tool: Elastic Support Model Self-Assessment
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