10 Areas the Sirius Regulatory Readiness Assessment Helps You Evaluate

As AI-powered support becomes standard, regulators around the world are increasingly focused on consumer access, transparency, and accountability - especially access to human support when requested.

The Sirius Regulatory Readiness Assessment helps organizations evaluate preparedness without overreacting to evolving guidance. Here are ten areas it helps assess.

1. Whether customers can reliably reach a human agent
   Access must be practical, not theoretical.
   
   

2. How escalation from AI to humans is triggered
   Clarity matters when automation is involved.
   
   

3. Documentation of human-access policies
   Policies must exist beyond informal practice.
   
   

4. Coverage during peak and surge scenarios
   Readiness is tested when volume spikes.
   
   

5. Ownership and accountability when humans intervene
   Responsibility must be clear.
   
   

6. Technology support for human access
   Systems should enable - not block - escalation.
   
   

7. Monitoring and auditability
   Organizations must be able to demonstrate compliance.
   
   

8. Global consistency across regions
   Regulatory expectations are converging globally.
   
   

9. Operational flexibility as guidance evolves
   Rigid models increase regulatory risk.
   
   

10. Internal alignment between compliance and support teams
    Readiness spans more than one function.

The assessment provides a practical baseline for navigating ambiguity and preparing thoughtfully for what’s next - without disrupting the efficiencies AI already delivers.

To evaluate your organization’s regulatory readiness, review the Sirius Regulatory Readiness Assessment here