Sirius Support was founded by customer support innovators Craig Mills and Peter Fernandez, who each bring over two decades of executive experience building high-performing, scalable support teams—virtually and globally—for industry-leading companies including RSA Security (Dell EMC), IKEA, PayPal, and a 200+ entity holding company ESW Capital. Long before remote work became the norm, they pioneered distributed support models across continents, demonstrating that exceptional customer experiences aren’t defined by location, but by the right people, the right mindset, and the right model.

The name Sirius—inspired by the brightest star in the night sky—reflects our belief that the best support outcomes come from discovering and empowering the brightest talent on the planet. Just as Sirius has guided travelers for centuries, we help organizations navigate the evolving world of customer experience with clarity, consistency, and confidence. We specialize in identifying exceptional individuals—true stars—who bring empathy, intelligence, and precision to every customer interaction.

Today, Sirius Support partners with organizations that want to harness AI-driven efficiency while preserving the irreplaceable value of human connection. We help companies launch new support operations or transform legacy models through a flexible, AI-enabled, human-powered approach. Our scalable, consumption-based pricing ensures you only pay for performance—providing financial agility without compromising quality.

At the heart of Sirius Support is a belief in people—our talent, their empathy, and their ability to solve real customer challenges. Our mission is to bring together the world’s brightest support professionals to help our clients deliver seamless, brand-aligned experiences at scale. Whether you’re managing everyday interactions or critical, high-touch moments, our expert agents are ready to step in—when and where they matter most.