Sirius Support was founded by customer experience visionaries Craig Mills and Peter Fernandez—leaders with more than two decades of executive experience building high-performing, scalable support organizations for global enterprises including RSA Security (Dell EMC), IKEA, PayPal, and the 200+ company portfolio of ESW Capital. Long before remote work became mainstream, they pioneered globally distributed support models that proved world-class customer experiences aren’t bound by geography, but enabled by exceptional people, the right mindset, and a resilient, scalable framework.
The name Sirius - inspired by the brightest star in the night sky - embodies our commitment to discovering and empowering the brightest customer experience talent on the planet. Just as Sirius has guided navigators for centuries, we help organizations chart a clear path through today’s complex CX landscape with a model grounded in clarity, consistency, and confidence.
What began as a specialized support company quickly evolved. Through close relationships with our clients and a track record of delivering results, Sirius Support was invited to bring its proven, agile model - rapidly deployed, expertly trained, high-performing teams - into new domains. This led to the formation of sister companies within the Sirius Group, expanding our footprint into on-site proctoring services and sales development solutions. Each new venture is built on the same foundation: operational excellence, deep customer insight, and a relentless focus on outcomes.
Today, Sirius Support partners with organizations seeking to blend the speed and efficiency of AI with the irreplaceable nuance of human connection. Whether launching new support channels or transforming legacy operations, we deliver a flexible, AI-enabled, human-powered approach backed by scalable, performance-based pricing - so our clients only pay for impact, never overhead.
At our core is a belief in people - their empathy, their intelligence, and their ability to solve real customer challenges. Our mission is to unite the world’s brightest support professionals to help brands deliver seamless, human-centric experiences at scale. From everyday inquiries to critical, high-stakes interactions, Sirius agents - and now, the broader Sirius Group - are ready to step in where they matter most.
