Big News from Sirius HQ: Brightrose Ventures Has Joined Our Journey

Big News from Sirius HQ: Brightrose Ventures Has Joined Our Journey 

We’re beyond thrilled to share some stellar news…

Brightrose Ventures has officially invested in Sirius Support! 🌟

As we continue to scale our mission—bringing intelligent, human-centric customer support to brands around the world—Brightrose is joining us as a strategic growth partner. This investment marks a powerful alignment between vision and velocity.

At Sirius, we believe the future of customer experience blends AI-powered efficiency with deep human empathy—and now, with Brightrose at our side, we’re ready to expand faster, support better, and shine even brighter.

Why Brightrose, Why Now?

From our founders' legacy building global support systems at places like PayPal, IKEA, and RSA Security, to transforming modern CX for fast-growing innovators like United Masters, Sirius Support has always been about one thing:
Humanizing AI-powered customer support.

With Brightrose Ventures’ backing, we’ll be accelerating:

✅ Global expansion of our expert agent network
✅ Investment in AI and automation tools to further empower our people
✅ New partnerships and rapid-activation programs for high-growth brands

We’re growing with purpose—and this partnership helps us scale our flexible, outcome-based model to more organizations looking to modernize legacy support or build something new from scratch.

A Message from Our Founders

“Brightrose gets it. They share our belief that the right combination of people, technology, and operational flexibility can redefine what great support looks like. This is more than capital—it’s momentum.”
— Craig Mills & Peter Fernandez, Co-Founders of Sirius Support

Let’s Build the Future of Customer Support—Together

Whether you’re navigating seasonal spikes, launching a new support engine, or ready to ditch outdated staffing models, Sirius Support is ready to scale with you—now, backed by a partner who believes in our mission just as much as we do.

👉 Want to talk about what’s next? Let’s connect.

Here’s to brighter stars and bolder support.
— The Sirius Support Team ✨