Get Started
Learn More
Remote • IRL • AI
Tier 1
24/7
Testing
Learn More
Tier 1 Technical Support
Provide frontline troubleshooting, ticket intake, triage, incident logging, customer updates, and escalation support.
Extended Coverage
Add nights, weekends, overflow, or 24/7 support without making every new coverage window a permanent internal shift.
Real-World Technology Support
Deploy field resources for testing, deployments, site visits, verification, customer research, and multi-location programs.
Product Intelligence
Use support conversations to identify onboarding friction, feature questions, technical issues, knowledge gaps, and escalation patterns.
Connected Product Support
Support users across apps, devices, kiosks, smart lockers, hardware, marketplaces, and physical customer environments.
Enterprise SLA Readiness
Expand support capacity for larger customers, new products, geographic growth, and broader service requirements.
AI-Enabled Operations
Optimize knowledge, agent assist, self-service, quality monitoring, ticket analytics, and human + AI workflows.
Customer Service + Technical Support
Bridge customer care and technical troubleshooting to create a more seamless experience for technology users.
Quality and Accountability
Sirius combines trained teams, technology, performance management, and ISO-certified operational processes.
FAQ
Can you integrate with existing systems?
We plug into your existing tech stack—including Chargebee, Stripe, Recurly, Salesforce, Zendesk, and more—for smooth workflows and unified subscriber data.
I need a flexible model
We deliver flexible support models for Subscription Growth. Whether you're an emerging DTC brand or an enterprise SaaS platform, our support flexes to your subscription volume, lifecycle stage, and churn mitigation goals.
Can you provide support in multiple languages?
Reach subscribers around the world with native and fluent agents who bring cultural understanding and clear communication.
We're here - ready to activate globally tomorrow.
Trending now…
From Backlog to Business Growth: Building a Scalable Customer Support Organization for Creator Platforms
7 Customer Support Best Practices Every Creator Economy Platform Should Adopt
How High-Growth Creator Platforms Scale Customer Support Without Slowing Innovation
What Should You Expect from Your Outsourced Customer Support Partner? Lessons from Three High-Growth Brands
Load More