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Remote • IRL • AI
24/7
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Field Ops
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After-Hours Support
Add nights, weekends, holiday coverage, or 24/7 frontline support without staffing every available hour internally.
Usage-Aligned Economics
Tie more of your support delivery cost to active customer demand instead of paying for low-utilization shifts.
MSP Brand Protection
Sirius operates behind the scenes within your workflows, escalation paths, knowledge resources, and service standards.
Tier 1 Service Desk Extension
Support ticket intake, triage, incident logging, routing, customer updates, and frontline troubleshooting at scale.
Overflow and Surge Capacity
Add flexible resources for new customer wins, migrations, acquisitions, seasonal needs, staffing gaps, and ticket spikes.
IRL Field Services
Extend beyond remote support with people for site visits, deployments, verification, testing, data collection, and distributed projects.
AI Optimization
Assess where automation, agent assist, knowledge optimization, analytics, and human + AI workflows can improve service delivery.
Broader SLA Readiness
Compete for contracts requiring expanded coverage, larger delivery capacity, real-world resources, or modern service desk capabilities.
Quality and Operational Discipline
Sirius combines trained teams, technology, performance management, and ISO-certified processes for consistent, accountable support.
FAQ
Can you integrate with existing systems?
We plug into your existing tech stack—including Chargebee, Stripe, Recurly, Salesforce, Zendesk, and more—for smooth workflows and unified subscriber data.
I need a flexible model
We deliver flexible support models for Subscription Growth. Whether you're an emerging DTC brand or an enterprise SaaS platform, our support flexes to your subscription volume, lifecycle stage, and churn mitigation goals.
Can you provide support in multiple languages?
Reach subscribers around the world with native and fluent agents who bring cultural understanding and clear communication.
We're here - ready to activate globally tomorrow.
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