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Tech & Consumer Product Launches: Your On-Demand Human Layer for Launch Week Chaos
Jan 27, 2026
Product launches are predictable only in one way: they always create unpredictable support spikes.
New users flood in. Questions surface. Bugs appear. Influencers amplify volume. And your internal team, even supported by AI, is suddenly underwater.
Sirius Support was designed for launch-week chaos. Our pay-per-ticket, usage-based model gives tech and consumer brands a standby support team that activates the moment volume surges.
We support:
Technical troubleshooting
Order questions
Setup guidance
Account issues
Post-launch feedback handling
Sirius plugs into your AI-human support model, absorbing the overflow while maintaining high-quality human interactions when users need real support - not canned responses.
Launch week can either be your brand’s breakout moment or its biggest risk. With Sirius on contract, you ensure flawless responsiveness, protect your brand reputation, and convert new users into long-term fans.