How to Prepare for Emerging Human-Support Mandates Without Overreacting

As AI adoption accelerates, regulators are increasingly focused on transparency, accountability, and consumer access to human assistance. Deloitte and the World Economic Forum both emphasize that “human-in-the-loop” expectations are becoming a core component of AI governance frameworks worldwide.

Gartner has also advised organizations to prepare for evolving expectations around human escalation in automated systems, particularly in regulated or consumer-facing environments. While mandates remain fragmented, the direction of regulatory scrutiny is becoming clearer.

This article helps organizations prepare thoughtfully rather than reactively.

Key considerations explored in this article include:

• Why regulatory signals matter even before mandates are finalized
  
  

• Common gaps in escalation and documentation
  
  

• How flexibility reduces regulatory risk
  
  

Supporting research:

• Deloitte, AI Governance and Human Oversight
  https://www.deloitte.com/global/en/focus/artificial-intelligence.html
  
  

• World Economic Forum, AI Governance and Policy Frameworks
  https://www.weforum.org/agenda/archive/artificial-intelligence/
  
  

• Gartner, AI Trust, Risk and Security Management
  https://www.gartner.com/en/information-technology/research/ai-trism

Recommended next step: Regulatory Readiness Assessment