Your Complete Compliance-Ready Checklist for Human-Agent Mandates

As government regulators push toward mandatory access to human agents, every company, across every sector, will need to make structural adjustments. To protect customers and brand integrity, support leaders should start preparing today.

Below is a comprehensive readiness checklist, designed with Sirius Support’s proven framework for burst-ready human support.

1. Human Escalation Pathways

• Clear “talk to a human” option in every channel
  
  

• No automation loops or dead ends
  
  

• Human callbacks available for overflow
  
  

2. Transparency with AI

• Disclose when customers are interacting with AI
  
  

• Provide immediate human option where required
  
  

• Review all AI workflows for compliance clarity
  
  

3. Scalable Human Capacity

• On-demand agent partner (Sirius Support) in place
  
  

• Pay-per-ticket model activated for spikes
  
  

• Burst resources available for regulatory launch surges
  
  

4. Agent Training & Quality

• Agents trained in compliance requirements
  
  

• Human support available for emotional or complex cases
  
  

• Consistent SLAs during surges
  
  

5. Operational Readiness

• Updated staffing strategy to handle increased ticket volume
  
  

• Hybrid AI + human model implemented
  
  

• Service continuity plan for crisis and outage situations
  
  

6. Audit & Documentation Preparedness

• Logs of human interactions
  
  

• Clear records of escalation flows
  
  

• Policy documentation for regulators
  
  

Get Ahead. Don’t Catch Up.

With mandates looming, leaders who prepare early will save millions, maintain customer loyalty, and avoid compliance risk.

Sirius Support gives organizations an immediate, affordable, scalable human layer - ready on day one.