Regulatory Readiness Assessment: Are You Actually Prepared for What’s Coming Next for Customer Support?

Most companies say they’re “ready” for future customer support regulations.
Almost none of them are.

With U.S. policymakers pushing toward mandatory human access in customer support, it’s only a matter of time before AI-only service flows become non-compliant. And while many organizations assume they’ll “adjust when the rules are finalized,” support leaders who’ve lived through past regulatory shifts know better:

The winners prepare early. The rest scramble.

This is exactly why Sirius Support—one of the industry’s most experienced hybrid AI + human support partners—created its complimentary Regulatory Readiness Assessment. It’s a no-pressure, high-value checkpoint that helps organizations understand how exposed (or prepared) they really are.

Here’s why it’s quickly becoming one of the smartest moves support leaders are making.

1. Regulations Are Moving Faster Than Expected

Draft bills already point toward required:

• Direct access to a human
  
  

• Disclosure of AI usage
  
  

• Protections for sensitive and vulnerable customers
  
  

• Rules for timely human response
  
  

A readiness assessment helps you see where your operation falls short before these become enforced.

2. Most Organizations Have Blind Spots They Don’t Realize

Even mature support teams miss key issues:

• AI loops that violate escalation requirements
  
  

• Missing audit trails
  
  

• Unclear AI disclosures
  
  

• Staffing models that break under human-access rights
  
  

Sirius brings 20 years of operational insight to uncover what internal teams often overlook.

3. Compliance Doesn’t Have to Mean Cost Explosion

One of the biggest surprises for leaders?
You don’t need to hire a large team to be compliant.

Sirius maps a modern, hybrid model that blends:

• AI for routine
  
  

• On-demand human support for the regulated 10–20%
  
  

• A pay-per-ticket model to avoid overstaffing
  
  

Regulatory readiness doesn’t have to drain budgets—it just requires smarter design.

4. You Walk Away With a Clear, Actionable Roadmap

This isn’t a theoretical consultation.

You receive a straightforward breakdown:

• Your readiness state
  
  

• Where you’re compliant, at risk, or exposed
  
  

• Needed workflow and AI adjustments
  
  

• Required human-access updates
  
  

• A future-proof operating model
  
  

It’s clarity, not guesswork.

5. Avoid the Day-One Surge No One Is Talking About

When mandates go live, customer volume will spike as people test their new rights.

The question isn’t if.
It’s whether your team can absorb it.

An assessment helps teams build elasticity now—with burst-capacity options for when that day comes.

A Simple Checkup Today Prevents a Crisis Tomorrow

Sirius Support created the Regulatory Readiness Assessment for one reason:

to help companies adapt with confidence not panic.

It’s objective. It’s practical. It’s free.

And for many leaders, it’s the first moment they finally see the full picture of how ready (or not ready) their support organization truly is.

Ready to Find Out Where You Stand?

Submit the form to request your complimentary Regulatory Readiness Assessment.

A Sirius advisor will follow up with next steps and schedule your review session.