How Loud Are Your Customers Hollering “AGENT!” at Your AI Support Bot?

We’ve all been there - stuck in a maddening loop with a chatbot or automated voice system, desperately trying to reach a human being. “I can help you with that,” the AI insists, even when it's clearly out of its depth. You repeat yourself. You rephrase. You plead. And then, finally, you holler:
“AGENT!”
…as if yelling louder might finally unlock the door to real help.

This isn’t just an occasional hiccup - it’s a growing frustration. Customers everywhere are fed up with AI-first support experiences that make it nearly impossible to reach a live human when it really counts. While automation is great for simple questions, it too often turns into a dead-end for anything nuanced, urgent, or emotional.

Are You Listening?

When your customers start shouting “AGENT!” - whether into a phone or at a chat window - they’re not just being impatient. They’re sending you a clear message: “This matters. I need a person.”
And the longer they’re ignored, the more damage is done to your brand, your reputation, and your relationship with them.

The 80/20 Future—Is Your Human 20% Ready?

Analysts predict that the customer support model of the future will be 80% AI and 20% human. That sounds efficient - but here’s the catch: when that 20% is needed, it really matters. So while companies are pouring time and money into modernizing their AI stack, here’s a better question:
Have you modernized your human element too?
Or are your customers still getting routed to the same old outdated support experience once the bot gives up?

Rehumanizing Support - Without Breaking the Bank

At Sirius Support, we’ve heard those cries loud and clear. Our team, made up of seasoned customer experience pros, knows that real support means real people - ready when your customers need them most.

But we also know the old model of overstaffed, underutilized call centers doesn’t work anymore. That’s why we’ve built something smarter:
A pay-per-ticket pricing model, so you only pay when a ticket actually reaches and is resolved by a human. No idle agents. No wasted spend. Just responsive, empathetic support delivered efficiently.

Meet Technology Halfway

We’re not anti-AI. In fact, we think AI can play a powerful role in routing, triaging, and speeding up the customer journey. But AI should support your agents - not replace them. Because when someone’s in distress, facing an issue they don’t understand, or just needs to feel heard - only a human will do.

So here’s the real question:
How loudly are your customers yelling “AGENT!” - and is anyone actually listening?

At Sirius Support, we make sure they don’t have to shout.