Customer Stories
How a National Research & Polling Organization Scaled From 0 to 350 Agents in 24 Hours With Sirius’s Flexible Human-Centric Model
Dec 18, 2025
A leading national research and polling organization needed an unprecedented level of staffing agility. Their work, often tied to political cycles and public sentiment tracking, requires rapid deployment of human agents who can manage outreach, conduct surveys, and deliver high-quality, unbiased data - sometimes with almost no advance notice.
This client turned to Sirius Support after working with another provider that required additional capacity. To meet demanding project timelines and fluctuating call volumes, Sirius delivered one of its fastest and largest-scale staffing responses to date.
The Challenge: Extreme Volume Swings and 24-Hour Ramp Requirements
For organizations conducting polling and research during political windows, timing is everything. Hours can determine whether data is actionable, accurate, or even relevant.
The company needed a partner who could:
Scale from zero to hundreds of agents - sometimes within a single day
Deploy U.S.-based agents familiar with the cultural and regional nuances of respondents
Deliver consistent quality on highly sensitive polling scripts
Maintain neutrality, professionalism, and compliance
Handle unpredictable project schedules tied to elections, policy announcements, and last-minute client engagements
Traditional hiring timelines were far too slow. They needed true operational elasticity.
The Sirius Solution: High-Speed, High-Scale Human Resourcing on Demand
Sirius Support activated a hyper-flexible staffing and operations model to meet the organization's unique requirements.
Key solution components:
✓ Up to 350 U.S.-based agents deployed within 24 hours
One of Sirius’s fastest and largest staffing mobilizations - fully trained and script-ready.
✓ Zero-to-full staffing elasticity
Allowing the client to scale up or down instantly without long-term commitments or idle labor costs.
✓ Specialized polling and research-trained agents
Prepared to conduct live surveys, manage respondent engagement, and follow strict compliance protocols.
✓ Consistency across unpredictable ebbs and flows
Ensuring quality and accuracy regardless of volume spikes.
✓ Human-Centric communication
Agents trained to engage respectfully, clearly, and without bias - a critical requirement for high-integrity research.
This model allowed the organization to activate rapid polling campaigns with confidence, even when timelines shifted overnight.
Results: Reliable, High-Volume Execution With Zero Operational Disruption
By leveraging Sirius’s scalable infrastructure, the polling group achieved:
✓ Full operational deployment within 24 hours for urgent projects
No downtime, no delays, no waiting for hiring cycles.
✓ Up to 350 agents active simultaneously
Supporting national-scale outreach efforts.
✓ Seamless alignment with political and market moment demands
Allowing the organization to capture insights exactly when they matter.
✓ Flexible contracting that eliminated staffing waste
The client only utilized - and paid for - support when projects were active.
✓ High-quality data collection from trained U.S.-based agents
Ensuring accuracy, compliance, and demographic alignment.
The result: fast, reliable research operations powering time-sensitive insights for key initiatives.
Long-Term Partnership: A Scalable Engine for High-Stakes Polling & Research
As political cycles intensified and public opinion tracking became more time-critical, Sirius’s ability to mobilize large teams on short notice became indispensable.
Today, Sirius continues to support the organization by:
Scaling agent volume to match hourly project needs
Providing trained, research-capable U.S. agents
Maintaining neutral, compliant, high-integrity data collection
Offering flexible, cost-efficient engagement models
Delivering seamless operational continuity under tight deadlines
Sirius is not just a vendor—they are a structural advantage in a field where timing and accuracy determine success.
Why Sirius Support Was the Right Fit for High-Urgency Market Research
✓ Rapid deployment unmatched by traditional staffing models
Agents onboarded and live in hours - not weeks.
✓ Human + AI Innovation
AI-enhanced workflows paired with human skill ensures efficient, reliable outreach.
✓ Extreme elasticity
Scale to hundreds of agents instantly; return to zero just as fast.
✓ U.S.-based teams with cultural fluency
A must-have for political and public opinion research.
✓ Cost-efficient, usage-based engagement
No wasted labor, no long-term overhead.
Conclusion
By partnering with Sirius Support, this national market research and polling organization unlocked a level of staffing speed and flexibility that traditional models simply cannot match.
With the ability to deploy hundreds of trained U.S.-based polling agents on 24 hours’ notice, Sirius empowers the organization to execute high-impact research at the exact moment insights are needed - without sacrificing quality, accuracy, or cost efficiency.
Sirius continues to serve as a strategic force multiplier, ensuring the organization stays agile, prepared, and capable of capturing public sentiment at any scale.