Customer Stories
How a Leading AI Recruitment Platform Scaled Its Support Team With Sirius’s Human-Centric, On-Demand Model
Dec 15, 2025
A U.S.-based AI recruitment software provider - trusted by staffing firms and HR teams nationwide - was experiencing rapid adoption across its cloud-based hiring platform. As product demand grew, so did the need for a larger, more specialized customer support operation.
The company needed a partner who could quickly expand their team with skilled, technically adept human agents - without taking on new full-time hires or absorbing the cost burden of idle hours.
They partnered with Sirius Support and built a scalable, flexible support model designed for both immediate needs and long-term product evolution.
The Challenge: Scaling Support for a Sophisticated, Always-On User Base
Recruiters operate in real time - every minute matters. As the platform’s user base expanded, support requests surged across:
Technical troubleshooting
Workflow guidance
Subscription and account concerns
Onboarding and product enablement
Feature rollout and release-related questions
Internally, the company needed:
Fast access to skilled customer support specialists
Technical agents capable of navigating HR workflows and proprietary tools
A cost-efficient, elastic model that could scale without wasting budget on unused staffing hours
A partner who understood the pace and precision required in HR tech
This led them to Sirius Support’s flexible, human-powered model.
The Sirius Solution: Skilled Human Agents, Usage-Based Efficiency
Sirius Support quickly assembled a team of specialized Tier 1 support agents, trained to handle a mix of customer service and technical workflows.
Key elements of the solution:
✓ Talent sourced and onboarded within two weeks
Sirius identified, trained, and embedded qualified agents fast - eliminating long hiring cycles.
✓ Usage-based pricing with no idle-time overhead
The company only paid for active support work - not unused hours or underutilized staffing capacity.
✓ Human-centric support blended with technical expertise
Agents were trained in complex platform mechanics, troubleshooting paths, and recruiter-specific workflows.
✓ Multi-region coverage across APAC, EMEA, and LATAM
Providing time-zone flexibility and consistent response availability.
Sirius aligned fully with the brand’s philosophy:
Human support is essential - even in an AI-driven product.
Results: A Truly Scalable Support Function That Grows With the Product
As the company continued introducing new features, integrations, and product enhancements, Sirius played an essential role in supporting both customers and internal teams.
Performance highlights over 2+ years:
Stable, high-performing Tier 1 support team
Specialized task groups for content support and product enablement
Consistent coverage across global time zones
Improved efficiency through usage-based cost alignment
Fast upskilling during product releases and new-user onboarding cycles
Sirius became a trusted extension of the company’s operations - supporting not just tickets, but also the platform’s long-term success.
Long-Term Partnership: Built for Growth, Flexibility, and Expertise
Today, more than two years into the partnership, Sirius continues to:
Source and train the right support talent
Adapt staffing levels to product activity and business cycles
Maintain alignment with the company’s mission and brand voice
Provide scalable, flexible support without fixed payroll commitments
Sirius’s ability to match specialized HR tech workflows with qualified human agents remains a core reason the platform can support rapid product evolution without operational strain.
Why Sirius Support Was the Right Fit
✓ Fast talent sourcing for technical roles
Agents screened, trained, and live in under two weeks.
✓ A flexible model built to eliminate idle staffing costs
Pay only for what’s used - scale without financial waste.
✓ Human + AI Innovation
Technical accuracy paired with genuine human understanding.
✓ Operational continuity across global regions
Coverage that fits the nonstop pace of recruitment.
✓ A long-standing partnership anchored in reliability
Sirius grows with the platform - not just alongside it.
Conclusion
By partnering with Sirius Support, this AI-powered recruitment platform built an agile, scalable, and cost-efficient support system that meets the needs of a fast-moving HR tech environment.
Through rapid talent sourcing, usage-based flexibility, and human-centered technical expertise, Sirius ensures the platform’s users receive timely, thoughtful support - no matter how quickly the product evolves.