Customer Stories
How a Fine Art eCommerce Brand Elevated Customer Experience With Sirius’s On-Demand Human Support
Dec 10, 2025
An international fine art company — known for delivering handcrafted pieces, sentimental keepsakes, and gift-worthy art — needed a reliable partner to support its growing customer base and increasingly complex back-office operations.
But they faced a challenge:
They needed expert human support during peak operating hours, without the overhead, risk, and delay of hiring additional full-time employees.
To solve this, they partnered with Sirius Support to introduce an elastic, usage-based human support layer tailored specifically to their business.
The Challenge: High Expectations, Fluctuating Volume, Limited Internal Capacity
In the fine art and keepsake industry, customers expect:
Personalized, attentive support
Quick answers about orders, materials, and customizations
Clear communication during production and fulfillment
Human reassurance—because each purchase carries emotional and often sentimental value
At the same time, the company needed additional help with:
Back-office tasks
Supplier coordination
Quality assurance reviews
Appointment scheduling
Hiring, training, and managing additional employees wasn’t feasible. They needed a flexible human support partner that could deliver quality, empathy, and reliability during the most important hours of their day.
The Sirius Solution: Dedicated, On-Demand Human Expertise
Sirius Support implemented a custom, usage-based human support model, providing:
✓ Dedicated human agents available 9 hours per day, 5 days per week
No hiring, no training burden, and no fixed staffing costs.
✓ Pay-only-for-time-worked cost structure
A predictable, efficient, and scalable cost model—perfect for fluctuating demand.
✓ Human-centric customer service and back-office workflows
From customer questions to supplier coordination, every task handled by trained experts.
✓ A custom operational model tailored to their unique art and gifting processes
Because supporting a fine art business requires nuance, care, and trust.
The result: A consistent, human touch that reflects the emotional significance behind every purchase.
Transformational Results Within One Year
The partnership delivered measurable, high-impact improvements:
305% increase in closed tickets
→ Sirius enabled the company to handle far more customer interactions without adding full-time staff.66.67% improvement in one-touch resolutions
→ Customers got faster answers, reducing friction and improving the buying experience.97% Customer Satisfaction Score
→ A remarkable achievement in a category where quality and emotion matter deeply.
These outcomes showcase the strength of Sirius’s Human + AI Innovation model — expert humans empowered by efficient processes and modern support workflows.
Expanding Value: From Customer Service to Quality Assurance of Fine Art
The success of the initial engagement paved the way for deeper collaboration.
Today, Sirius Support provides:
Appointment scheduling
Customer communication
Back-office administrative support
Supplier coordination
Quality assurance reviews on finished art pieces
By entrusting Sirius with QA checks on handcrafted works destined to be kept — and gifted — for generations, the company reaffirmed its trust in Sirius’s attention to detail, empathy, and care.
Why This Fine Art Company Chose Sirius Support
This story highlights several Sirius differentiators:
✓ Human + AI Innovation
AI for efficiency; humans for craftsmanship-level care.
✓ Pay-When-Needed Usage-Based Cost Model
Scaling with demand—without wasted spend.
✓ Elastic Team Structure
Flexible coverage for peak hours without hiring overhead.
✓ High-Quality Human Expertise
Agents trained in brand tone, product details, and emotionally attuned communication.
✓ Custom Solutions for Unique Industries
From fine art QA to customer service to supplier management—Sirius adapts to the business.
Conclusion
This fine art eCommerce company unlocked scalable, high-quality support by embracing a modern, flexible model—powered by Sirius Support.
Through on-demand human expertise, predictable usage-based costs, and a commitment to empathetic, detail-oriented service, Sirius helped the brand deliver an elevated customer experience worthy of the heirlooms and keepsakes they create.
Today, the partnership continues to grow — grounded in trust, craftsmanship, and a shared dedication to exceptional customer care.