SaaS

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A Guide to SaaS Customer Support Best Practices

Getting lost in the whirlwind of SaaS customer support? We don’t blame you. In the ever-evolving landscape of Software as a Service (SaaS), where customer satisfaction and retention are paramount, implementing robust customer support and success strategies is the key to sustainable growth. Integration is already complicated in SaaS, never mind scaling, increasing recurring revenue, …

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Jolt

Jolt – Case Study Who’ll take the 3:00 AM call? With maternity leave for an overnight agent rapidly approaching, how to cover  the after-hours hotline became priority one.  We first met J-P Scoville several weeks before Jolt’s overnight agent supporting their largest  customer was due to go on maternity leave. Realizing there was no way …

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