Customer Service

Customer Experience

What is CX? Customer Experience Explained

If you’ve found this guide, you’re already on the right track. You’ve noticed that CX is becoming increasingly prominent across industries. From SaaS and Ecommerce businesses to startups and telecommunications businesses, CX is always going to be pivotal to a company’s success.  According to Zendesk’s CX Trends Report 2023, 80% of leaders plan to increase […]

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Outsourcing Customer Service

Pros and Cons of Outsourcing Customer Service

Outsourcing customer service is a strategy that many businesses use to improve their operations. By entrusting their customer service needs to third-party service providers, businesses can reduce their costs, streamline their processes, and improve their customer experience. However, outsourcing customer service also poses certain risks and challenges that businesses need to consider before making a

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A Guide to SaaS Customer Support Best Practices

Getting lost in the whirlwind of SaaS customer support? We don’t blame you. In the ever-evolving landscape of Software as a Service (SaaS), where customer satisfaction and retention are paramount, implementing robust customer support and success strategies is the key to sustainable growth. Integration is already complicated in SaaS, never mind scaling, increasing recurring revenue,

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