“And it’s not just that great support wins. It’s that it’s an upgrade you can do without a line of code, without a VP of Sales, and without that great VP of marketing, you’ve been spending the year to find. You can do the upgrade at some level next week.”
Sirius offers a unique brand of Shared Support-as-a-Service (SSaaS) specifically designed for scaling SaaS companies. We know and understand your challenges and are offering a no-risk way for the SaaStr community to get plugged into our proven service delivery model.
The beauty of our SSaaS model is that our highly skilled teams will come up to speed quickly and:
Upgrade your customer support by delivering 24/7 phone, chat, and/or email support.
Give time back to your internal teams by taking away low-value repetitive work.
Best yet, we are offering a 1-MONTH FREE TRIAL for the SaaStr Community and will provide the first 30 days of support with no cost or commitment.
Our unique service delivery model was designed and perfected while our co-founders, Craig and Peter, were working for a private equity firm that was in “buy mode”.
They were tasked with developing systems and processes to quickly onboard and support newly acquired software assets leveraging a team of globally remote agents.
At the height of the project, they had 300 agents supporting 100 disparate B2B software applications.
Every agent was cross-trained to support 4 to 8 different products and the total number of trained agents per product ranged from 5 to 50 depending upon ticket volume
Fast forward to today and our SSaaS product is a combination of an “omnichannel receptionist” and a “scalable on-demand support team” for your growing business.
Our 24/7 team will answer your phone, monitor your chat and email channels, and route each inquiry to the best-suited resource to serve your customer.
And if yours is like most SaaS companies, 20-40% of tickets generated are quick, easy, and repetitive resolutions.
Let us handle the easy ones and leave your internal teams to work on tickets that require their skill and expertise.