Companies all over the world use our remotely managed outsourcing services. We can quickly roll out and scale remote-ready outsourced teams for large, medium, or small businesses. If you're looking for a new way to do business, look no further than Sirius Support. We offer the most cost-effective outsourcing options to satisfy the needs of our clients.
"Remote Work Done Right The Sirius Way" enables us to build long-term relationships based on professionalism, transparency, and dependability. Our clients see us as trusted business advisors because of our successful team and function development decades. Our culture is built on positivity, dedication, and a mindset of continuously reaching for the stars. Every member of our team is involved in implementing continuous improvement, which we encourage.
We're fortunate to have such a diverse and skilled group of individuals working alongside us. With our remote culture, our teams are provided with flexibility in their everyday lives, creating a happier work environment. At Sirius Support, we believe that Happier, Engaged Employees = Happier, Engaged Customers and thus delighted clients!
Outsourcing With us, you have more business flexibility. With fluctuating demands from your customers, we offer seasonal, dedicated, or shared agents.
Our agents work around the clock and all across the globe. We give you coverage seven days a week, 365 days a year.
A customized customer experience is provided to your customers by delivering personalized messaging. Did we mention that our agents are multilingual? Language is not a barrier to us! We do it all to provide your customers with the best customer experience. customers with the best customer experience.
Our highly skilled agents will serve your customers wherever! We aim to provide a seamless customer experience across multiple channels with our Omni-Channel Support.
We’re able to serve all your channels: Chat, Emails, Messages, Social Media, and more…
We support all major ticketing tools: Zendesk, Slack, Asana, HubSpot, Jira Service Desk, Servicenow, HelpScout, SalesForce and many more.
We support all your processes, even the most complex. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscriptions management, technical support, user management, social media moderation and many more.
Our agents are highly trained individuals from the best pool of talent located globally due to our remote nature. All of our agents are multilingual and able to serve your customer in their local languages to avoid any loss in translation.
No, you only pay monthly starting from as low as $95 per month + Pay for the tickets. There’s no minimum volume required, no commitment, and no set-up fees.
We use a shared Slack channel to communicate. If you don’t use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your dashboard.
It’s simple! We set up an onboarding call with you (max 1.5h) and your account manager will ask you a list of questions to cover all important points, like your way of working and tone of voice. With all the answers you give us and your existing documentation (if you have some), your account manager will build your knowledge base. You can always edit it, anytime. After that, we train our agents and we’re up to speed in 48h. If there’s something we’re unsure of, we’ll be in touch right away to make sure everything is resolved as fast as possible.