Customer service is a critical component of your brand’s success. Customers are more inclined to forgive and forget if they have a negative encounter with a company and receive excellent customer service. A terrible experience combined with poor customer service increases the likelihood of them leaving a negative review, not making another purchase, and discouraging others from supporting your business in the future. Outsourcing customer service can help you save valuable time and money while still providing excellent support to your customers. Unless you have it, you risk ruining your brand’s reputation and missing out on potential valuable possibilities.
Is Investing in Customer Service Through Outsourcing a Good Investment?
According to the Microsoft state of global customer service report, 96% of customers across the globe say that customer service is a crucial factor in their choice of loyalty to a brand. This percentage demonstrates that the quality of customer service is becoming as important as the quality of the company’s product or service. We believe that outsourcing customer service will be a beneficial investment. Not only will your brand be protected by an experienced partner, but you will also be able to:
- Save time
- Cut costs
- Focus more on your brand
- Stand out from rivals with high-quality customer service
All while acquiring, retaining, and nurturing your customers. Not to mention Investing in the quality of customer service equates to the business you’re investing in, customer retention, decreasing churn, and winning new customers with word of mouth.
Is outsourcing customer service right for your business?
If your company does not have a dedicated department focused on customer service or if your in-house team needs improvement or additional capacity, outsourcing is an excellent option for you!
The primary goal of customer service is to guarantee that your customers are well taken care of and satisfied with your product or service. A pleased customer is likely to become a retained customer and will positively influence the growth of your business.
It is tempting to save every penny possible with your business operations but cutting costs at the expense of the customer experience is never a wise decision. Instead, find a method to balance the costs by outsourcing your customer support to an experienced partner that will represent your brand in the same way your employees would.
Outsourcing can be a highly effective method of achieving that balance.
The Value Sirius Support Brings to your brand.
Sirius Support is your go-to partner for all of your outsourcing needs. With over 40 years of experience in support and customer service delivery, having run both traditional on-shore and off-shore customer support and 100% remote customer support across a variety of technology and customer service functions, they are well-equipped to handle any of your outsourcing requirements, including customer service.
In addition to the standard advantages of any outsourcing provider, Sirius Support offers a few extra incentives as part of its onboarding. Having Sirius Support on your team allows you to do several things, including:
- Save time and money for your company
- Provide 24/7 support for your customers
- Make yourself more accessible to your customers by providing them with omnichannel support
- Increase customer loyalty by providing a customized customer experience to each of your customers.
The opportunities are endless with Sirius Support on your side. Schedule a call with us to discover more about how we can improve your customer service experience https://www.sirius-support.com/contact/
State of Global Customer Service Report
Marketing Manager at