Hello, my name is Nermeen. It’s an honor for me to work as a customer care representative with Sirius Support. I consider myself a perfectionist, and anything less than 100% effort does not accurately represent who I am. Having said that, whenever I establish objectives at work, I aim for the stars. For example, if …
Customer service is a critical component of your brand’s success. Customers are more inclined to forgive and forget if they have a negative encounter with a company and receive excellent customer service. A terrible experience combined with poor customer service increases the likelihood of them leaving a negative review, not making another purchase, and discouraging …
Many organizations have a BCP in place. It’s generally either a room, or a building somewhere, with backup power, connectivity and or hardware options. When tested against a real world scenario, e.g. the current coronavirus outbreak, or MERS, or SARS, or any number of other pathogenic or environmental disasters, they all fall prey to one …
What makes Business Contingency Plans become Epic Failures? Read More »
There will always be a place and a need for physical offices in many industries, but what the pandemic has taught companies is that remote working is a real possibility for many of their workers – IF they do it right. For workers, it’s a chance to literally explore the world, and be productive while …
Are offices becoming obsolete? Is it the perfect time to go remote? Read More »
