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Hello, my name is Nermeen. It’s an honor for me to work as a customer care representative with Sirius Support. I consider myself a perfectionist, and anything less than 100% effort does not accurately represent who I am. Having said that, whenever I establish objectives at work, I aim for the stars. For example, if …

Agent goal-achieving strategy. Read More »

Customer service is a critical component of your brand’s success. Customers are more inclined to forgive and forget if they have a negative encounter with a company and receive excellent customer service. A terrible experience combined with poor customer service increases the likelihood of them leaving a negative review, not making another purchase, and discouraging …

The Benefits of Outsourcing Customer Service Read More »