fbpx

About Us

Sirius Support

A true star, dedicated to improving customer experience

Learn more about Sirius

Companies all over the world use our remotely managed outsourcing services. We can quickly roll out and scale remote-ready outsourced teams for large, medium, or small businesses. If you’re looking for a new way to do business, look no further than Sirius Support. We offer the most cost-effective outsourcing options to satisfy the needs of our clients.

“Remote Work Done Right The Sirius Way” enables us to build long-term relationships based on professionalism, transparency, and dependability. Our clients see us as trusted business advisors because of our decades of a successful team and function development. Our culture is built on positivity, dedication, and a mindset of continuously reaching for the stars. Every member of our team is involved in implementing continuous improvement, which we encourage.

We’re fortunate to have such a diverse and skilled group of individuals working alongside us. With our remote culture, our teams are provided with flexibility in their everyday lives, creating a happier work environment. At Sirius Support, we believe that Happier, Engaged Employees = Happier, Engaged Customers and thus delighted clients!

Craig Mills

CO-FOUNDER & CEO
Experience : IT & Cyber Security, Customer Success Director, and Remote Management Leader

Craig is a Founding Partner of Sirius Support. With over 20 years in technical support & professional services in the enterprise software industry spanning service delivery operations worldwide. Craig has excellent in-depth experience in leading large, multinational customer-facing teams. His mantra behind delivering great support is about having great talent on board for the right team. He believes that great talent doesn’t have to be within a commutable distance of an office location; global talent builds diverse teams allowing you to achieve success. With this objective, Craig has taken his years of success and used those to co-create Sirius Support. Creating a unique, data-driven, customer-focused organization in a remote-ready space; thus, offering all our customers optimal Customer Experience Done the Sirius Way!

He has proven that accurate tools backed by a robust AI-knowledge base can transform any organization. The strategies at Sirius are tried & tested, proving his journey to bring amplified success for all our clients is being ‘Sirius-ly’ Done Right! 

 

Craig’s favorite tagline: Empower the team; let them deliver greatness!

In his free time: Working on his masters, cycling through the countryside lanes, and baking pastry delights.

Aside from 20+ years of experience building global teams, and operational functions, and leading multi-million-dollar projects, Peter shifted his focus to empowering individuals. He achieved this through a data-driven approach using the powerful techniques of systematic coaching, personal development, and a human-first approach. He believes that human beings are at their best when they are engaged throughout every domain of the company’s journey.

With the global demand for remote work management, he decided to partner with Craig Mills and build their dream organization. Sirius Support incorporates the values of bringing people & technology together, thus, achieving a track record of success.

They say, ‘Hard Work Pays Off,’ and so it did. With over 1000+ satisfied end-users from our client, he and Craig have infused a culture-rich workplace for all at Sirius. This has led to an endless number of satisfied clients globally.

Peter’s favorite tagline: “Success is Blood, Sweat, and Data-Driven like a Professional Athlete!

In his free time: He practices and teaches Aikido, loves his Leg’s, tries unsuccessfully to solve his two Rubik’s cubes without cheating, and loves to build computers.

Peter Fernandez

CO-FOUNDER & COO
Experience: Learning & Development Specialist, Knowledge Management Director, & Client Success Assurance

Team Members

Have a Project in mind?

We are a diverse organization driven by our people and in-house organic technology. We are your dependable partner, committed to providing excellent customer service and technical support and believing in the significance of strategic alliances. We collaborate with you to help you achieve your business goals and complete the job the Sirius way.

Get the job done, the Sirius way!

Sirius available 24 hours
and 7 days a week

Sirius Support offers continuous, high-quality customer service and technical support 24 hours a day, seven days a week. Our partners collaborate with us to improve their performance, expand their business, and deliver great service to their customers.