Agent goal-achieving strategy.

Hello, my name is Nermeen. It’s an honor for me to work as a customer care representative with Sirius Support. I consider myself a perfectionist, …


The Benefits of Outsourcing Customer Service

Customer service is a critical component of your brand’s success. Customers are more inclined to forgive and forget if they have a negative encounter with …


What makes Business Contingency Plans become Epic Failures?

Many organizations have a BCP in place. It’s generally either a room, or a building somewhere, with backup power, connectivity and or hardware options. When …


Are offices becoming obsolete? Is it the perfect time to go remote?

There will always be a place and a need for physical offices in many industries, but what the pandemic has taught companies is that remote …