Frequently Asked Questions (FAQs)
- Is this service limited only to chat support?
It could be email, chat, ticket, or phone support. Or a combination of all.
2. Is this indeed 24/7?
Yes, we have a group of agents who will be trained to support your company during business and after hours.
3. What happens after the 1-month trial?
We will start collecting the flat rate of $250 or the value of the package that you chose.
4. How soon can I be onboarded?
We can be up and running tomorrow if that’s what you need, as long as we have the training materials and tools to get you started. We can have someone to be on a call with you to discuss the needs.
5. What if I need more agents?
That is easy. We have dedicated agents available if you have a higher volume or more complex support requirements. There will just be an extra fee for every additional support needed from us.